Returns & Refund Policy

1. Scope and withdrawal period

This policy covers physical hardware purchased from Digi Hardware at digihware.k.vu. You can notify us that you wish to withdraw from an online purchase within 15 calendar days of receiving the goods, without giving a reason. If mandatory law gives you a longer period or additional rights, those rights apply.

Seller: Digi Hardware, Mostar 88000, Bosnia and Herzegovina. Contact: support@digihware.k.vu.

2. Condition of a change-of-mind return

Please return the same item supplied to you, with its included accessories and other supplied components. Handle it carefully and protect it against damage. Keep the original packaging where practical and use suitable protective packaging for the return.

Damage caused by misuse, incorrect installation, unauthorised modification or handling beyond what is necessary to inspect the item may affect the amount refundable, to the extent permitted by law. Any deduction must reflect a lawful and proportionate loss in value. Opening packaging alone does not automatically remove a statutory withdrawal right.

These condition rules do not exclude a claim for an item that arrived damaged, is faulty, was supplied incorrectly or does not match its description.

3. How to request a return

1. Email support@digihware.k.vu with your order number and a clear statement that you wish to withdraw or request a return. A reason is optional for a change-of-mind withdrawal.
2. For a fault, delivery damage or an incorrect item, describe the issue and provide photographs if reasonably available. This helps us identify the appropriate next step.
3. We will provide the return destination and practical instructions. Please confirm the destination before posting; it may differ from an address on the manufacturer’s packaging.
4. Return the goods promptly, normally within 14 calendar days of your withdrawal notice, unless applicable law gives you a different period. Package them securely and retain the posting receipt. A trackable service is recommended.

A timely and clear withdrawal notice does not depend on our prior approval. Waiting for our reply does not invalidate a withdrawal made within the applicable period.

4. Who pays shipping

For a change-of-mind return, the buyer pays the direct cost of returning the goods. We do not charge a restocking fee for a valid consumer withdrawal.

For withdrawal of a complete order, the original standard delivery charge is included in the refund. Any legally permitted treatment of a partial return or an additional delivery service is explained before a deduction is made.

For an incorrect item, a fault or damage present on delivery, we arrange or reimburse reasonable necessary return transport where required to provide the legal remedy. The buyer-pays rule for change-of-mind returns does not override those rights.

5. Faulty, damaged or incorrect goods

Contact support@digihware.k.vu if an item arrives damaged, is incorrect or develops a fault. Keep the product and packaging where practical. Report transit damage promptly so we can investigate with the carrier; this request is not a shorter limit on your statutory rights.

Depending on the issue and applicable law, the remedy may be repair, replacement, a price reduction or a refund. Necessary remedies for a qualifying fault are provided without the charges that applicable law requires the seller to bear. We remain responsible for handling your claim; a carrier or manufacturer claim does not replace your rights against the seller.

Any separate manufacturer or commercial warranty is additional to your statutory rights. Its duration and conditions apply only where it is actually offered for the product.

6. Refund method and timing

Eligible withdrawal refunds are initiated without undue delay and within 14 calendar days after we receive your withdrawal notice, using the original payment method unless another lawful method is expressly agreed. This commitment does not extend a shorter deadline that applicable law requires.

Other refunds, such as those agreed for a fault, are processed in accordance with the agreed remedy and applicable legal deadlines. We explain any lawful deduction and do not impose an automatic restocking charge.

After a card refund is submitted, Stripe indicates that the credit can take 5–10 business days to appear, depending on the bank and card network. This bank-processing time is separate from the time in which we initiate the refund. Contact us with your order number if you need help tracing it.

7. Cancellation before dispatch

To request cancellation, email support@digihware.k.vu as soon as possible with your order number. If the order has not been dispatched, we will try to stop shipment and process any applicable refund. If dispatch has already occurred, the withdrawal or return process applies. Dispatch does not remove a statutory cancellation or withdrawal right.

We do not charge a cancellation administration fee for a valid consumer withdrawal.

8. Optional withdrawal notice

You can exercise your right of withdrawal by emailing support@digihware.k.vu with a clear statement that you wish to withdraw from your purchase. Include your name, order number and the goods concerned so that we can identify your order.

No special form is required, and you do not have to give a reason for exercising a withdrawal right.