Shipping & Delivery Policy
Physical hardware, dispatched from Bosnia and Herzegovina, with clear delivery charges before you pay.
1. Where we ship from and to
Digi Hardware ships physical hardware from Bosnia and Herzegovina. We offer delivery to European destinations and to other international destinations supported at checkout, subject to available shipping services and any legal or product restrictions.
Enter your complete delivery address to check whether your destination is supported. If your country or address is unavailable, contact support@digihware.k.vu before placing an order.
2. Flat delivery charges
| Destination | Shipping charge |
|---|---|
| Europe | EUR 10 |
| Rest of the world — supported destinations | EUR 20 |
Product prices are shown in US dollars (USD), while these delivery rates are quoted in euros (EUR). Review the delivery amount and total charge shown in checkout before paying. If the EUR delivery rate is collected in USD, the USD amount is displayed before payment; EUR and USD amounts are not interchangeable.
Your card issuer may apply its own currency conversion or fees if your card account uses a different currency. Those charges are set by your financial institution.
3. Order handling and shipping service
Orders are prepared after payment confirmation and any necessary availability or security checks. Handling time is separate from carrier transit time.
If a stock or processing issue prevents fulfilment, we contact you using the details supplied with your order and explain the available options, including any applicable cancellation and refund.
4. Delivery estimates
Delivery time depends on the destination, the available shipping service and customs clearance. For delivery information relating to your destination or an existing order, contact support@digihware.k.vu.
Carrier disruption, public holidays and an incomplete address can affect arrival. Your rights concerning an agreed delivery date and remedies for late delivery remain subject to applicable law.
5. Dispatch information and tracking
We provide dispatch information using the email address supplied with the order. Where the delivery service includes tracking, we share the tracking reference or link when available.
Please check that your contact and delivery details are complete. Email support@digihware.k.vu promptly if you notice an error. We will try to help; an address change may not be possible after dispatch.
6. Customs and import charges
An international shipment may be subject to destination-country import VAT, customs duties or carrier clearance fees. Unless an order expressly includes those charges, the recipient is responsible for charges lawfully assessed on import. Our flat delivery charge covers shipping and does not by itself mean that import taxes are prepaid.
Review local import rules before ordering. Taxes collected by Digi Hardware, if applicable, and the order total are shown before payment. We do not add an undisclosed merchant fee after you confirm an order.
7. Late, missing or damaged deliveries
If an order is late or cannot be located, review the dispatch information and contact support@digihware.k.vu with your order number. If tracking says delivered but the parcel is missing, check the address, reception and any agreed delivery location, then report the issue so we can investigate.
If goods arrive damaged, keep the packaging and take photographs where practical. We will investigate and arrange the appropriate remedy in accordance with your rights. You do not lose those rights merely because you did not report damage within a short informal reporting window.
For returns, withdrawal and product complaints, see our Returns & Refund Policy.